Pravidlá vrátenia peňazí

 

We have a 30-day return policy, i. H. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.

To start a return you can contact us at info@kozahive.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@kozahive.com.


damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so we can evaluate and resolve the issue.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as B. Perishable goods (e.g. groceries, flowers or plants), customized products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch with us if you have any questions or concerns about your specific item.

Unfortunately we cannot accept returns for clearance items or gift cards.


exchange
The quickest way to ensure you get what you want is to return the item you have. Once the return has been accepted, make a separate purchase for the new item.


Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If this is the case, the refund will be automatically sent to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

 

Cookies that are necessary for the functioning of the shop

name function
_ab Used in connection with accessing the admin.
_secure_session_id Used in connection with navigating through a storefront.
cart Used in conjunction with the shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with the checkout process.
secret Used in connection with the checkout process.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in conjunction with customer login.
_shopify_u Used to facilitate updating customer account information.
Reports and Analysis

name function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
Track _orig_referrer landing pages
_s Shopify analytics.
_shopify_fs Shopify Analysis.
_shopify_s Shopify Analytics.
_shopify_sa_p Shopify analytics related to Marketing & Referrals.
_shopify_sa_t Shopify analytics related to marketing & referrals.
_shopify_y Shopify Analytics.
_y Shopify analytics.

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the time they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, please see your browser's help file or visit websites such as www.allaboutcookies.org.

Please also note that blocking cookies prevents the disclosure of information to third parties, e.g. B. to our advertising partners, cannot completely prevent. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that there is no consistent industry understanding of how to respond to Do Not Track signals. We do not change our data collection and use practices when we detect such a signal from your browser.

changes

We reserve the right to update this Privacy Policy from time to time, e.g. to reflect changes in our practices or other operational, legal or regulatory reasons.

Contact

For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us by email at info@kozahive.com or by post using the details provided below:

2JP s.r.o.
Herlianska 127/2 821 02 Bratislava, Slovakia

Last updated: 21.7.2021
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://dataprotection.gov.sk/uoou/